FAQ

We understand importers and procurement teams have questions before sourcing. Here are the most frequent inquiries.

FAQ

We’ve organised FAQs by topic so international buyers can find sourcing and export answers quickly.

General Information

What can I expect when initiating a supply enquiry?

Our sourcing team will review your product list, confirm manufacturer capabilities, and outline pricing and documentation.

How long does a typical lead time take?

Lead times vary by product and manufacturer; we will provide estimated timelines after.

How frequently can I place repeat orders?

Clients can place orders as needed; many set regular purchase schedules for steady supply.

Are product dossiers and batch records.

Yes. Commercial and regulatory documentation shared during procurement is handled securely and only.

Services & Approach

What sourcing services do you provide?

We coordinate product sourcing, supplier qualification, contract negotiation, and export coordination.

Do you handle export documentation.

Yes, we manage export documentation, coordination with freight forwarders.

Can I select a specific.

Yes. You can review our manufacturing partner profiles and select suppliers that meet your criteria.

How do you ensure product fit with buyer regulatory.

We assess your product requirements, regulatory needs, and supply timelines before.

Pricing & Documentation

What are the sourcing fees?

Costs depend on product, packaging and order size.

Can you work with my procurement.

Some buyers require supplier documentation for regulatory submission; we coordinate required paperwork.

Are volume discounts available?

Yes, we negotiate tiered pricing for larger or repeat orders to lower unit costs.

What payment terms are offered?

We accept bank transfers, international wire payments and agreed commercial terms.

Ordering & Logistics

How do I place an order?

Place enquiries online, request a quote, or contact our export team by email.

Do I need supplier qualification documents?

Yes — we provide supplier dossiers and can request additional certificates.

What documentation should I provide before shipment?

Provide purchase order details, consignee information and any regulatory import.

What is your cancellation policy?

We request 24–48 hour notice for order amendments so we can coordinate.

Still have questions?

We’re here to assist. Complete the enquiry form below and our export team will respond promptly with sourcing.

Get in Touch

Pharmaceutical Sourcing & Global Supply. Connecting international buyers with trusted.

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